Moonport operates as an education provider in Hong Kong. This policy explains what personal data we collect, why we collect it, how long we hold it, and the choices available to you. It applies to visitors to our website and to participants in our courses.
We are committed to handling personal data responsibly and in a manner consistent with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO").
1. Scope of This Policy
This policy applies to:
- Visitors to our website at moonport.info
- Individuals who submit an enquiry through our contact form
- Participants who enrol in a Moonport course
- Individuals who contact us by telephone or email
It does not apply to third-party websites linked from our site. We encourage you to review the privacy statements of any external sites you visit.
2. Data We Collect
Information you provide directly
- Name and contact details (email address, telephone number)
- The enquiry or message you submit through our contact form
- Payment information, processed via our payment provider; Moonport does not store card details
- Course participation records (attendance, completion status, assessment responses where applicable)
Information collected automatically
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and referral source
- Cookie identifiers where you have consented to their use (see Section 7)
3. Purpose of Collection
We collect personal data for the following purposes:
- Responding to enquiries submitted via our contact form or by telephone
- Processing course enrolments and communicating course materials and schedules
- Administering the one-to-one review meeting included in the Full Pre-Retirement Wealth Programme
- Sending course-related notifications (schedule changes, module releases, completion records)
- Analysing website usage in aggregate to improve our educational content and user experience
- Complying with legal obligations applicable to us in Hong Kong
We do not use personal data for any purpose beyond those described here without first seeking your consent.
4. Data Retention
We retain personal data only for as long as is necessary for the purpose for which it was collected, or as required by law. As a general guide:
- Enquiry records are held for up to twenty-four months from the date of last contact
- Course participation records are held for up to five years from the date of course completion, consistent with customary record-keeping practice
- Payment transaction records are retained as required by Hong Kong tax and accounting regulations
- Website analytics data (where consented) is retained in accordance with the relevant analytics platform's data retention settings, typically fourteen months
When data is no longer required, it is deleted or rendered irreversibly anonymous.
5. Disclosure to Third Parties
We do not sell, rent, or share your personal data with financial product providers, insurers, asset managers, or any commercial third party for marketing or sales purposes. This is a firm position, not a policy aspiration.
We may share data with the following categories of service provider, strictly for the purposes of operating our business:
- Website hosting and infrastructure providers
- Payment processing providers (who receive only what is necessary to complete a transaction)
- Email delivery services used to send course materials and confirmations
- Analytics platforms, where you have consented to analytics cookies
All such providers are required to handle data in a manner consistent with applicable law and our instructions. We do not permit them to use your data for their own purposes.
We may disclose data where required to do so by law or by a competent authority in Hong Kong.
6. MPF and Financially Sensitive Information
Our courses address topics including Mandatory Provident Fund (MPF) holdings, retirement savings, and asset allocation. Any information you share about your financial circumstances — whether in a course discussion, a one-to-one review meeting, or written correspondence — is treated as sensitive personal data.
Such information is:
- Used solely for the educational purpose for which it was shared
- Not disclosed to MPF providers, financial institutions, or any third party without your explicit written consent
- Not used to make recommendations for specific financial products or investments
Moonport is an education provider, not a licensed financial adviser. Nothing discussed in our courses or meetings constitutes regulated financial advice under the Securities and Futures Ordinance or the Insurance Ordinance of Hong Kong.
7. Cookies and Similar Technologies
Our website uses cookies and similar local storage mechanisms. When you first visit the site, a consent banner will invite you to accept or decline non-essential cookies. You may also update your preference at any time through the cookie settings link in our site footer.
We use three categories of cookies:
- Essential cookies — necessary for the site to function, including your cookie consent preference. These cannot be declined.
- Analytics cookies — help us understand how visitors use the site in aggregate. Set only with your consent.
- Marketing cookies — used to measure the effectiveness of our marketing. Set only with your consent.
A full description of each cookie, its provider, and its duration is available in our Cookie Policy.
8. Your Rights Under the PDPO
Under the Personal Data (Privacy) Ordinance, you have the right to:
- Request a copy of the personal data we hold about you (a Data Access Request)
- Request correction of any personal data that is inaccurate (a Data Correction Request)
- Withdraw consent for the use of your personal data for direct marketing
To exercise any of these rights, please write to us at [email protected] or at our registered address. We will respond within forty days of receiving your request, as required by the PDPO. There is no charge for a Data Access Request, unless a request is manifestly unfounded or repetitive.
If you are not satisfied with how we have handled your request, you may contact the Office of the Privacy Commissioner for Personal Data (PCPD) in Hong Kong.
9. Security
We take reasonable and appropriate steps to protect personal data against unauthorised access, disclosure, alteration, or loss. Our website uses HTTPS throughout. Access to personal data within our organisation is restricted to those who need it for a legitimate business purpose.
No transmission of data over the internet can be entirely without risk. If you have concerns about sharing sensitive information via our contact form, you are welcome to contact us by telephone instead.
10. Minors
Our courses are designed for adults approaching retirement age. We do not knowingly collect personal data from individuals under the age of eighteen. If we become aware that we have inadvertently done so, we will delete that data promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date shown at the top of this page. Material changes will be communicated to active course participants by email. Continued use of the site following the posting of changes constitutes your acknowledgement of the updated policy.
12. Contact Us
For any questions about this Privacy Policy, to submit a Data Access or Correction Request, or to raise a privacy concern, please reach us through any of the following:
Suite 2801, Nexxus Building, 41 Connaught Road Central, Central, Hong Kong
Related documents: Terms & Conditions · Cookie Policy